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Adobe invite you to the London date of our Experience Delivers Tour - Optimising Customer Experience
Management with Adobe on May 17th 2011 at the Hilton Tower
Bridge, Tooley Street, London SE1 2BY.
To reserve your place, email us or call 0844 809 4553.
Leading companies have proven the strong connection between delivering
great customer experiences and fiscal performance. During the day we
will discuss strategies to address the customer experience challenge by
delivering on brand value through every customer touch point. The
optimal online experience can drive brand awareness, customer loyalty,
revenue, and market share. Meeting this challenge of delivering a
consistent high-quality experience across multiple channels and
geographies is the test in today's markets.
The day will feature a range of keynote presentations from independent
industry experts, Adobe customers and partners and will close with a
Chief Wine Officer fine-wine tasting with six vintage champagnes and
wines matched to a gourmet canapes dinner, a guest sommelier, networking with your peers, plus a hint of
competition to become the CEM Chief Wine Officer 2011.
Presentations, discussions and case studies will include:
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Experience
Delivers: Importance of Customer Experience Management
Kevin Cochrane, VP Customer Experience
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The new era of
Experiences : Mobile, Social and immersive
Ron Rogowski, Principal Analyst, Forrester
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How Digital
Interactions are Impacting Customer Experiences
Delivered by Sapient
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Consumerisation of IT: Key Driver
in Increased Customer Expectations
Delivered by Logica
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Tomorrow's Soup -
The Customer Journey
Erik Larson, Snr Director Customer
Experience Product Management
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Future of Tablets -
Next Generation of Devices with Mobile Tablets
Michael Chaize, Platform Evangelist
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Customer Success of
Devices being used for Multiple Platform Delivery by a Leading Asset
Management Firm
Adobe customer
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